How does our claim your flight compensation for a delayed or cancelled flight work?
All airlines are obliged by law (EU Regulations EC 261, Montreal Convention and Brazilian regulations) to provide an economic compensation
to customers if a flight is significantly delayed for more than 3 hours or cancelled and the passenger is rebooked in another flight.
Also, the same compensations apply in case of overbooking, without prejudice of the additional expenses for accommodation and food that the airline should reimburse to the passenger.
According to the EC 261 if your flight was cancelled, delayed, or rebooked for overbooking, it will be calculated proportionally according to the distance travelled:
Since 2019, we have successfully processed more than 6.000 Court claims against airlines in Spain and recovered more than 3.000.000 euros for our clients. We proceed directly to file the Court case to avoid unnecessary waiting time to our customers.
Some airlines are more willing to reach out of Court settlements than others and the total duration of the Court case also depends on if the airline can raise any defense for extraordinary bad weather conditions that impede the flight or unforeseen strikes.
We provide our services through lawyers that will professionally handle your case from beginning to end as opposed to other companies than retain external lawyers unknown to you to render the service.
We work on contingency fees – no win, no fee. We charge the 35% of the total amount obtained by the passenger, including applicable VAT. Our fees are cheaper than all the standard flight compensation companies’ charges and include the legal action. We can provide this price due to the existing structure of our Law Firm.
In the case that you obtain your compensation, our fees will be deducted directly from the total Flight Compensation received. You do not have to worry about anything else, we will process the payment directly to the passenger’s bank account.
How to proceed and next steps:
What we need to start working on your compensation claim:
More than 3 hours counting since closing the airplane gates. You can check your total delay time on this website https://www.flightstats.com/v2/flight-tracker/search
It is considered a cancellation if your flight has been rebooked for the next day.
More than 4 hours is considered a long delay according to the EC 261 https://eur-lex.europa.eu/legal-content/en/TXT/?uri=celex:32004R0261 .
Yes, provided that the total delay was longer than 3 hours counting from the expected departure time to the real time of closing the doors of the airplane.
You won’t be entitled to claim any compensation according to in force regulations.
According to USA, Montreal, and UE regulations, if the airline cancels the flight and the passenger decides not to accept the alternative flight, the passenger is entitled to receive the total refund of the price paid for the ticket.
You need to file a formal petition to the airline and in the case that the company is unresponsive or denies you the refund, you can contact us and we will file a Court claim on your behalf against the company. Please note that in the case that you cancel the flight, you won’t be entitled to receive any compensation.
Wind with speeds higher than 18km, thunderstorm or lighting strikes, snow and ice, and fog with visibility less than 1-2 km.
The airline must give you a full refund of the ticket or offer to you an alternative flight and an economic compensation calculated proportionally to the distance travelled, only in the case you have been notified within 14 days from the flight cancellation.
The only way that the airline can allege extraordinary circumstances to not pay the compensation would be if the strike is held by third party contractors. Airline staff strikes are not considered as extraordinary circumstances that exempt the payment of the economic compensation.
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Our official address is: Carrer de València, 281, 2º 2ª, 08009 Barcelona, info@klevvera.com.
