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Cancelled or delayed flight compensation

If you’ve had a delayed or cancelled flight travelling from, to or through Spain, you can claim a compensation.

Start getting your reimbursement today hand in hand with our experts.

No Win, No Fee

Only if we win the claim you will be charged 35% of the compensation. It’s cheaper than all the standard flight compensation companies’ charges.

Personalized Assistance

more than 6000 court claims

more than 
3 million euros
recovered for our clients

How is Klev&Vera going to assist you in claiming 
your compensation for a delayed or cancelled flight?

Contact us
Fill out the contact form.
Send us the required documentation
Send us the necessary documents.
Let us manage the process from start to finish
Forget about the paperwork: we will handle your case.
let's start your process today

Can you claim a delayed or canceled flight?

All airlines are obliged by law (EU Regulations EC 261, Montreal Convention and Brazilian regulations) to provide an economic compensationto customers if a flight is significantly delayed for more than 3 hours or cancelled and the passenger is rebooked in another flight.

Also, the same compensations apply in case of overbooking, without prejudice of the additional expenses for accommodation and food that the airline should reimburse to the passenger.

What will my compensation amount be according to the EU Regulation EC 261?

According to the EC 261 if your flight was cancelled, delayed, or rebooked for overbooking, it will be calculated proportionally according to the distance travelled:

0-1500 km
1500-3500 km
+3500 km

Since 2019, we have successfully processed more than 6.000 Court claims against airlines in Spain and recovered more than 3.000.000 euros for our clients. We proceed directly to file the Court case to avoid unnecessary waiting time to our customers.

Some airlines are more willing to reach out of Court settlements than others and the total duration of the Court case also depends on if the airline can raise any defense for extraordinary bad weather conditions that impede the flight or unforeseen strikes.

We provide our services through lawyers that will professionally handle your case from beginning to end as opposed to other companies than retain external lawyers unknown to you to render the service.

Let us help you today!

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What our clients are saying

Extremely helpful in variety of issues. I have resolved with Anna Klevtsova all the airline tickets that I have lost during the pandemic month. I got all the money back eventually! Also I have addressed this lawyer to help me on stollen money issue. She worked out all the paperwork with the bank. Totally solved!

We work on contingency fees – no win, no fee. We charge the 35% of the total amount obtained by the passenger, including applicable VAT. Our fees are cheaper than all the standard flight compensation companies’ charges and include the legal action. We can provide this price due to the existing structure of our Law Firm.

In the case that you obtain your compensation, our fees will be deducted directly from the total Flight Compensation received. You do not have to worry about anything else, we will process the payment directly to the passenger’s bank account.

How to proceed and next steps:

  1. Fill out the contact form
  2. Send us the necessary documents to
What we need to start working on your compensation claim:
In case of minors, family book or birth certificate, or any other documentation that proves the filiation
Authorization and Klev&Vera Law Firm SLP services contract signed by the passenger
Email or SMS with notification of the cancelled or delayed flight
Reservation or boarding pass
Klev&Vera, your English speaking lawyers in Spain.

What you need to know about processing a Flight Claim.

  • How long does a flight have to be delayed for compensation?

    More than 3 hours counting since closing the airplane gates. You can check your total delay time on this website

  • How long can a flight be delayed?

    It is considered a cancellation if your flight has been rebooked for the next day.

    More than 4 hours is considered a long delay according to the EC 261

  • Can I claim compensation for delayed flight?

    Yes, provided that the total delay was longer than 3 hours counting from the expected departure time to the real time of closing the doors of the airplane.

  • What if my flight is delayed by 2 hours?

    You won’t be entitled to claim any compensation according to in force regulations.

  • What happens if they cancel my flight?

    According to USA, Montreal, and UE regulations, if the airline cancels the flight and the passenger decides not to accept the alternative flight, the passenger is entitled to receive the total refund of the price paid for the ticket.

  • How can I get my money back from an airline?

    You need to file a formal petition to the airline and in the case that the company is unresponsive or denies you the refund, you can contact us and we will file a Court claim on your behalf against the company. Please note that in the case that you cancel the flight, you won’t be entitled to receive any compensation.

  • What weather can cancel a flight?

    Wind with speeds higher than 18km, thunderstorm or lighting strikes, snow and ice, and fog with visibility less than 1-2 km.

  • What happens if flight was cancelled due to strike?

    The airline must give you a full refund of the ticket or offer to you an alternative flight and an economic compensation calculated proportionally to the distance travelled, only in the case you have been notified within 14 days from the flight cancellation.

    The only way that the airline can allege extraordinary circumstances to not pay the compensation would be if the strike is held by third party contractors. Airline staff strikes are not considered as extraordinary circumstances that exempt the payment of the economic compensation.

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